Privacy Policy

Effective Date: June 20, 2026

Welcome to Hephys Solutions. Your privacy is of paramount importance to us. This Privacy Policy explains how Hephys Solutions Import and Export Co., Ltd (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website: https://hephys-solutions.com (Link).

Please read this Privacy Policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Important Information and Who We Are

Purpose of This Privacy Policy

This Privacy Policy aims to give you information on how Hephys Solutions collects and processes your personal data through your use of this website, including any data you may provide when you fill out a contact form, interact with our chat window, or submit inquiries regarding our products and services.

Data Controller

Hephys Solutions Import and Export Co., Ltd is the controller and responsible for your personal data.

  • Full Company Name: Hephys Solutions Import and Export Co., Ltd
  • Email Address: support@hephys-solutions.com (Link)
  • Postal Address: Room 202, Unit 1, Building 36, No. 1555, Xianfei Road, Linan Town, Xianyou County, Putian City, Fujian Province, China
  • Contact Webpage: https://hephys-solutions.com/contact/ (Link)

Global Scope of Business

As an international import and export business, we provide products and services globally. We recognize that our visitors come from various jurisdictions with differing data protection laws, including the European Union (GDPR). We strive to maintain a high and consistent standard of privacy protection for all our global users.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, last name, company name, or job title when you interact with us.
  • Contact Data: Includes email address, telephone numbers, and delivery/billing addresses.
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Includes information about how you use our website, products, and services.
  • User-Generated Content: Includes any text, messages, or images you upload or type into our contact forms, inquiry forms, and customer service chat windows.

Account Registration

Please note that our website does not offer account registration capabilities. We do not collect or store user passwords, usernames, or user profile configurations.

Children’s Privacy

Our website and services are intended for a professional business-to-business (B2B) audience and are not directed to children. We do not knowingly collect personal data from children under the age of 16.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

  • Direct Interactions: You may give us your Identity, Contact, and User-Generated Content by filling in forms or by corresponding with us via email, chat, or otherwise. This includes data you provide when you request information about our products or services, request a quote, or send us customer support messages.
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To Respond to Inquiries: To process and reply to the text, images, or messages you submit through our chat windows and contact forms.
  • To Provide Products and Services: To fulfill our obligations arising from any contract entered into between you and us, such as arranging international shipping, processing export documentation, and delivering our industrial products.
  • To Improve Our Website: To optimize our website layout, product presentations, and customer experience based on feedback and analytical data.
  • To Ensure Security: To monitor traffic, detect fraud, and secure our website infrastructure.

Marketing and Promotions

We do not run promotional contests, sweepstakes, or public giveaways on this website. Any marketing communication sent to you via email will strictly pertain to industrial product updates, direct quotes, or business partnership inquiries, and you can opt-out at any time.

5. Disclosures of Your Personal Data

We do not sell, trade, or rent your personal data to third parties. We may share your personal data with third parties strictly for the operational purposes listed below:

  • Service Providers: Third-party IT support, website hosting companies, chat software providers, and logistics/shipping partners assisting in international trade operations.
  • Professional Advisers: Lawyers, bankers, auditors, and insurers providing consultancy, banking, legal, insurance, and accounting services.
  • Legal and Regulatory Authorities: Government bodies, customs offices, and tax authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. International Data Transfers

Because Hephys Solutions is located in China and operates globally, the data we collect will be transferred to, stored, and processed in China.

If you are visiting our website from the European Economic Area (EEA), the United Kingdom, or other regions with laws governing data collection and use, please note that your data will be transferred to a country that may not have the same data protection laws as your jurisdiction. However, we implement appropriate safeguards to protect your data, including secure data transmission protocols (HTTPS/SSL) and strict internal access controls.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

In the case of contact inquiries and chat histories, we retain this information to provide continuity of customer service and to facilitate ongoing business negotiations. If you wish for your communication history to be deleted, please contact us.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights may include:

  • Request Access: You can request a copy of the personal data we hold about you.
  • Request Correction: You can request that we correct any incomplete or inaccurate data we hold about you.
  • Request Erasure: You can ask us to delete or remove personal data where there is no good reason for us continuing to process it.
  • Object to Processing: You can object to the processing of your personal data for direct marketing purposes.
  • Request Restriction of Processing: You can ask us to suspend the processing of your personal data in certain scenarios.

If you wish to exercise any of the rights set out above, please contact us directly via email at: support@hephys-solutions.com (Link) or via our contact page at https://hephys-solutions.com/contact/ (Link).

10. Intellectual Property Notice

All content displayed on this website, including but not limited to the Hephys Solutions logo, company trademarks, website design, text descriptions, layout, product data sheets, graphics, images, and digital downloads, is the exclusive proprietary intellectual property of Hephys Solutions Import and Export Co., Ltd.

This content is protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction, modification, distribution, transmission, or republication of any text or visual media from this website without explicit, written prior consent from us is strictly prohibited.

11. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze web traffic, and remember your interactions in the chat window. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

12. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. We reserve the right to update or change this Privacy Policy at any time. Any modifications will become effective immediately upon posting the updated Privacy Policy on this webpage.

We encourage you to review this page periodically to stay informed about how we are protecting the personal information we collect.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us using the details below:

  • Company Name: Hephys Solutions Import and Export Co., Ltd
  • Contact Person: support
  • Email Contact: support@hephys-solutions.com (Link)
  • Official Website: https://hephys-solutions.com (Link)
  • Contact Us Page: https://hephys-solutions.com/contact/ (Link)
  • Mailing Address: Room 202, Unit 1, Building 36, No. 1555, Xianfei Road, Linan Town, Xianyou County, Putian City, Fujian Province, China

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